EDI CRM

EDI Call Centre

EDI Call Centre offers you the ability to manage, track and monitor your client’s documents.

Whether you want to schedule mailing runs, resend documents, update client information or view delivery reports all this a more can be done through a single web interface.

EDI Call Centre gives you real time control of your document delivery.

Features

  • Resends of email, sms and faxes
  • Reports and information on the delivery status of documents
  • Management of customer information
  • Customisable reports reflecting document status
  • Test mails
  • Scheduling of runs
  • Administration of user access rights

Benefits

  • Updating of customer profiles
  • Real time resends
  • Easy administration of customer contact details
  • Graphical representation of reports
  • Export real time reports to your office environment
  • Optional password protection
  • The ability to accept or reject document runs before being sent
  • Stipulate which users are entitled to view relevant documents